What is your return policy?

Order and Refund Policy

I. Replacement Assistance

Get swift assistance from our Meridian Customer Support team through the chat widget at the bottom of our FAQ page (“Chat with us!”)!

• If you have received damaged, defective, incomplete, or incorrect products, please select Product Issues.
  
  
• If your order encountered shipping or delivery issues, please select Shipping & Delivery.

Please get in touch with us within 90 days of your order’s purchase date to receive immediate assistance for Replacement or Shipping/Delivery issues. After the 90-day period, we cannot guarantee that replacement or refund options can be provided.

Please note: The 90-day period does not apply to the 30-Day Satisfaction Guarantee we provide.

II. Refund Eligibility

Step 1:
Please check the guidelines below to see if your order meets all the conditions for a return.

Returns for unopened/unused items:

• We only accept the return of unopened and unused items that are returned within 30 days of delivery, as indicated by the original tracking information.
• Items that were purchased in bulk are not eligible to be returned.

Returns for opened/used items:

• If you are unhappy with your purchase after trying/opening the product(s), please contact us through our chat widget, and our team will provide return instructions. Our team is available 24/7 via the chat widget (“Chat with us!”) on our FAQ page to help you get started on your return/refund request!
• We only accept the return of select opened or used products that are returned within 30 days of delivery, as indicated by the original tracking information.

Step 2:

Choose a courier service and pay the cost of return shipping. We do not cover the cost of return shipping.

We do not accept in-person returns, and in-person return attempts are not eligible for a refund.

To receive a full refund, please ship your order to one of our warehouses below:

Step 3:    

Please get in touch with us through our chat widget with proof of your return. The proof of return must include either an active return tracking number or a photo of the returned order's shipment receipt (issued by the courier).

Step 4:

Once our support team confirms that the refund has been processed, the funds may take 5-10 business days to return to your original payment method. This standard banking time frame will vary depending on your financial institution.

Please note:

1. Meridian products purchased from authorized resellers or select retail stores are subject to their respective return and refund policies. As such, Meridian Customer Support is unable to offer refund or replacement assistance for these purchased products. Please reach out to the customer service team of the reseller or retailer you purchased from as soon as possible as remediation time frames vary.
   
   
2. Meridian products purchased from unauthorized resellers are not eligible for refunds through Meridian Customer Support.

III. Partial Refund

We are unable to provide full refunds for orders that are marked as "Refused" or "Returned to Sender," including cases when

1. customers refuse to fulfill the required customs payments
2. customers refuse to fulfill other required local collection fees following import regulations of the destination country
3. customers refuse to pick up their orders held by the courier

These orders are not guaranteed to reach our warehouses and, therefore, are only eligible for a 50% refund. Original shipping fees are non-refundable. We provide replacement assistance as alternative remediation for these types of orders.

IV. Refund Timeline

Once our support team confirms that your refund has been processed, please note that the funds may take up to 5-10 business days to return to your original payment method. This standard banking time frame will vary depending on your financial institution. Please contact us via live chat if the refund time frame has passed and you are still not seeing the refund in your account!

V. Subscription Cancellation

If you have an active subscription and would like to cancel it, you must cancel it at least a few days before its scheduled renewal date by logging in to your Meridian account here: https://www.meridiangrooming.com/account/login

Please note: Your Meridian account is under the email address associated with your Meridian order.

If you require our team’s assistance in cancelling your subscription, please start a chat ticket through our FAQ page’s chat widget found at the bottom of the page (“Chat with us!”). Please select Account & Subscription, then Cancel my subscription to get started.

VI. Order Cancellation

Our fulfillment teams commit to preparing orders as quickly as possible following automated processes that help hand off orders to our logistic partners to ensure timely delivery. Due to this, we are unable to accommodate modification or cancellation requests once an order has already been created in our system. Please reach out to us to initiate your return & refund request!

VII. 30-Day Satisfaction Guarantee

30-Day Satisfaction Guarantee: If you’re not satisfied with a product, contact Customer Support through our FAQ chat widget on our site (meridiangrooming.com) or in writing via customer@meridiangrooming.com within 30 days of the order’s delivery date as indicated in its respective tracking number.

Please note: the 30-Day Satisfaction Guarantee refund does not include any shipping fees, customs fees, or any other additional fees. The 30-Day Satisfaction Guarantee is only eligible for first-time orders. Products received through giveaways are not eligible for the 30-Day Satisfaction Guarantee.