I. Order and Refund Policy

To receive a full refund, please follow our guidelines below and ship your Meridian order to one of our warehouses. View our full list of warehouse addresses here.

Please note:

1. Meridian products purchased from authorized resellers or select retail stores are subject to their respective return and refund policies. As such, Meridian Customer Support is unable to offer refund or replacement assistance for these purchased products. Please reach out to the customer service team of the reseller or retailer you purchased from as soon as possible as remediation time frames vary.
   
   
2. Meridian products purchased from unauthorized resellers are not eligible for refunds through Meridian Customer Support.

II. Partial Refunds

We are unable to provide full refunds for orders that are marked as "Refused" or "Returned to Sender," including cases when

1. customers refuse to fulfill the required customs payments
2. customers refuse to fulfill other required local collection fees following import regulations of the destination country
3. customers refuse to pick up their orders held by the courier

These orders are not guaranteed to reach our warehouses and, therefore, are only eligible for a 50% refund. Original shipping fees are non-refundable. We provide replacement assistance as alternative remediation for these types of orders.

III. Refund Timeline

Once our support team confirms that your refund has been processed, please note that the funds may take up to 5-10 business days to return to your original payment method. This standard banking time frame will vary depending on your financial institution. Please contact us via live chat if the refund time frame has passed and you are still not seeing the refund in your account!

IV. Subscription Cancellation

If you have an active subscription and would like to cancel it, you must cancel it at least a few days before its scheduled renewal date by logging in to your Meridian account here: https://www.meridiangrooming.com/account/login

Please note: Your Meridian account is under the email address associated with your Meridian order.

If you require our team’s assistance in cancelling your subscription, please start a chat ticket through our FAQ page’s chat widget found at the bottom of the page (“Chat with us!”). Please select Account & Subscription, then Cancel my subscription to get started.

V. Order Cancellation

Our fulfillment teams commit to preparing orders as quickly as possible following automated processes that help hand off orders to our logistic partners to ensure timely delivery. Due to this, we are unable to accommodate modification or cancellation requests once an order has already been created in our system. Please reach out to us to initiate your return & refund request!

VI. 30-Day Satisfaction Guarantee

30-Day Satisfaction Guarantee: If you’re not satisfied with a product, contact Customer Support through our FAQ chat widget on our site (meridiangrooming.com) or in writing via customer@meridiangrooming.com within 30 days of the order’s delivery date as indicated in its respective tracking number.

Please note: the 30-Day Satisfaction Guarantee refund does not include any shipping fees, customs fees, or any other additional fees. The 30-Day Satisfaction Guarantee is only eligible for first-time orders. Products received through giveaways are not eligible for the 30-Day Satisfaction Guarantee.