We are sorry to hear you haven't received your order yet! Although this does not happen often, it's possible the courier scanned the parcel as "delivered" ahead of time while loading the package onto the delivery vehicle of the courier.
We kindly request allowing up to two business days from the date it was marked delivered for the courier to deliver your order successfully.
If two business days have passed, please contact us via the chat widget at the bottom of our Support page so we can further assist you!